Absolutely. Any details you enter are entered during a SSL session which encrypts the data as you type it.
Your personal data is stored locally in a password protected database behind firewalls.
If you enter credit card details they are stored in the database using strong encryption and are then deleted as soon as your order is processed successfully, usually within a few minutes of you entering the details.
We do not have a physical shopfront. You can order on-line, call us fax or e-mail us to place your order. We request that you create your own user account as this ensures your contact details are correct and that only you know your password. We will create your profile and place the order for you if it will help you.
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There are only 3 requirements to place an order; a user account; an item selected; and a payment. You create a user profile which provides the necessary information for delivery. You select a product, either by browsing the categories or doing a search, and adding it your cart. You then select a payment and delivery method. Once your payment has been cleared we ship the goods and you should receive them the next day, depending on what time you placed your order, where you want the order delivered to and the availability of the item/s.
Yes you can. We have scores of thousands of products available for sale. We don't have them all on our site. Even if you require an item that we don't normally sell we are happy to source it for you. Just call us or use the Contact Us page to tell us what you want.
Visa and MasterCard
BPAY
Electronic Funds Transfer
Cash or cheque deposited in our bank account (N.B. the cheque must be cleared before shipment is made).
We do not process your payment until we have both verified your identity and that the items you have ordered are in stock and their price is correct.
Our pricing is optimised for cash purchasers. We don't believe that our customers that pay by cash should subsidise our customers that wish to utilise the convenience of credit cards. Even with this surcharge our prices are still extremely competitive.
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Our government and selected long term customers with a proven financial history are entitled to a credit account. Although customers with an established credit account can place orders on-line, any order placed by them is required to be accompanied by an official purchase order sent by e-mail or fax. If you wish to enquire about establishing a credit account please contact us.
We deliver anywhere in Australia, usually overnight, either by courier or Express Post. This depends on the items ordered and where they are being delivered to. If you require a same day courier service, this can also be arranged. We do our absolute best to ensure delivery is completed by the next morning but we cannot absolutely guarantee it.
On occasions we may receive multiple orders for the same product within very short time periods. This may result in the product you have ordered being out of stock by the time your order is processed even though it was in stock at the time you have ordered it. If this happens we will contact you immediately and let you know when the item is expected back in stock. You can at that time cancel or change your order and we will not have processed your payment.
Yes, there is a delivery fee. It is worked out automatically by our system based on size, weight, and the destination and is usually between $10 and $15 for most orders anywhere in Australia.
We may however waive it for some orders as a good will gesture. If we do waive the fee it will usually be for orders over $1000 and purely at our discretion.
On occasions our system may not work out the correct delivery fee if we have not been supplied with the correct size and weight by the vendor or the correct fee from our delivery agent. If this occurs, we will contact you before processing your payment with the correct fee. You can cancel or change your order at that time. Also, some items require additional packaging to prevent damage during delivery and this will affect the delivery charge.
Most of our products are sold on a non-return basis. This is usually a condition set by the manufacturer and we may have to order your items in specially which incurs a cost. Your right to return an item is covered and protected by various laws. Please select your products carefully before you purchase them as unless an item is faulty we may not accept its return. If we do accept its return there may be a restocking charge. If you wish to return an item please contact us immediately and we will look into it for you. This is covered in greater depth in our Terms & Conditions.
Every single product we sell is purchased by us in Australia via the manufacturers' official distribution channels. This protects you for warranty and support. Many manufacturers only support products that were manufactured for and purchased within our region i.e. Australia. We know of many people that have been caught out by purchasing, sometimes unsuspectingly, grey-market or fake products from Asia and when they have become faulty could not get them repaired or replaced. Those products are sometimes a lot cheaper up front but may be very costly later. I know I would rather buy official.
We are authorised and certified to sell HP, Microsoft, Cisco, Trend Micro, Symantec and others. We do not knowingly sell pirated or grey-market versions of ANY product.
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Academic or Education versions of products can be purchased by you if your, or somebody in your house, is a student or an employee of an educational institution. Proof in the way of an ID must be faxed or e-mailed to us once you receive your invoice as it will have our contact details on it. Once we receive your ID we will process your order. Please contact us by phone if your order is urgent or you are unsure of what to do. Each vendor has different requirements and we suggest you check their website for more information before placing your order. Please see Microsoft Qualified Educational User Definition to check eligability for Microsoft AE (Academic or Education). products,
Some vendors, such as Adobe, have special versions of software that are specifically released for students. You may have to submit proof that you are a student to the manufacturer in order to obtain a serial number, or delivery of the products. This requirement should be included in the product description. MS Office Home and Student can be purchased by anybody but is a cut-down version of Office.
Please check the product details or the manufacturer's website for requirements before purchasing upgrade versions of products. Some products require you to have installed or have installation disks available of specific previous versions. Not all products can be upgraded from all previous versions. Please ensure you meet the requirements before purchasing an upgrade version of a product.
Most of our prices are already very low but your business is very important to us. If you have obtained a quote that is cheaper than our price we will attempt to better the price or negotiate with our vendors on your behalf for a better price. We are pretty certain that we can beat anyone else's price on valid product. A lot of manufacturers consider that Australia should not always be the cheapest place to buy products and they increase their prices just for Australian's. Grey-market products are sometimes cheaper that official Australian products so please beware of those products.
There is a brand of Internet modem on the market which has a similar name to our company name. Unfortunately, I Connect Australia has nothing to do with this modem and we are not an ISP. You will have to contact the organisation that provided your modem, or your ISP, and ask them to provide you with the correct contact details so you can get support for your modem.
On the other hand, we are more than happy to sell you a number of other modems and routers e.g. Cisco, Netcom, D-Link, Dynalink, Netgear, TP-Link etc, and a TPG Internet connection. Please contact us for more details.